Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.
Q: What if an item says "not in stock" or "backordered"?
A: No worries, we work closely with distributors and manufacturers to maintain quick delivery times in the event of a stock out. We can restock in as little as 1-3 business days and can sometimes have your product shipped direct.
Q: How long does shipping take?
A: Our handling time is 24 hours. Domestic orders typically arrive in about 3 days for Priority mail. International orders typically take 6-10 days for arrival once shipped. Faster shipping may be available for your items, please inquire.
Q: Can I expedite shipping?
A: Yes, we can sip with Express or Global Express for International and 2-day or 1-day service for domestic orders. Please inquire.
Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the invoice you see before confirming your order.
Q: Do you ship to other countries?
A: Yes. We ship to all countries. If you have any special requests please contact us first.
Q: Will you change the customs declaration to avoid taxes?
A: NO! Period.
Q: Do I need shipping insurance?
A: For domestic shipments this is optional up to $100. Over $100 is it required. For international shipments insurance is required on all orders over $50.
Q: Will I receive tracking information?
A: Yes, ALL customers will receive automatic tracking information upon shipping of the order. Please Note: First Class mail and Priority mail small falt rate boxes do not offer tracking or insurance.
Q: Do you accept returns?
A: To determine if you qualify ask yourself the question “Would I accept this product as new and unused from the Power-Barn?” If the answer is no then chances are we will not accept your return as new and unused.
Q: What if my product has been used?
A: If your product is still under warranty we will work with the manufacturer to cover your product. If you are not within the manufacturers warranty, or if you have used your product then you will need to contact us directly. We will handle this on a case by case basis.
Q: Do you offer support for the products you sell?
A: Absolutely, 100% guaranteed. We support ALL products we sell. If we don't support it we won't sell it. If we don't have any answer immediately available we'll find it for you, ASAP!
Q: Other dealers are telling me to stay away from the "warehouse style discount sites".
A: We are a local repair shop that's been in business for over 18 years. We've been involved with roadracing, vintage, Harley customs, and motocross so our experience levels are quite considerable. We do not make judgments or generalizations about other sites/businesses and other sites/businesses should not do it either. We will prove to you that you don't have to spend a fortune to be treated like a million bucks!
Q: Are your products genuine?
A: Yes, ALL products sold by the Power-Barn are genuine and not imported knock-offs. ALL products are sold with the full factory warranties in effect.
Q: Do you have a price match policy?
A: Yes we do! Please see our "Policies" section.